Privacy Policy

Privacy Policy

This privacy statement describes how Léger Palans et Outillages Inc. collects and uses the personal Information you provide on our sites. It also describes your choices regarding our use of your personal Information and how you can access and update it.

1. Collection and use of Personal Information

1.1 Use of Personal Information

Personal Information is any information, including sensitive data, that can identify a person or make them identifiable, received or derived from Léger Palans et Outillages Inc., and recorded in any form. Personal Information remains personal, even if it is otherwise public. Personal Information does not include Information that has been modified or anonymized so that it can no longer be used to directly or indirectly identify an individual (anonymous Personal Information).

You can browse our website without providing us with any personal information. However, with your consent or unless required or authorized by law, we may collect, use, store and transfer the following types of personal Information about you:

  • Aggregated data;
  • Identity information;
  • Purchase history;
  • Technical Information;
  • Employment information;
  • Your contact details, such as your email address, postal code and telephone number;
  • Unique identifiers such as username, account number, password;
  • Your preferences include product wishlists and marketing preferences.

Additionally, like most websites, we automatically collect Information about your computer, such as your IP address, browser type, referring/exit pages, and operating system.

Suppose we collect, use, store or transfer your Personal Information. In that case, we will only do so for one of the following purposes:

A) When you make a purchase, rent, return a purchase or exchange a purchased product.

Type of Personal Information collected:

  • Identity information;
  • Your contact details, such as your email address, postal code and telephone number
  • Unique identifiers such as username, account number, password
  • Your driving license number (location)

When you purchase or rent on our website, we collect your full name, telephone number, email address, billing and shipping address to deliver the products you ordered.

We may also collect optional Information such as your date of birth, which we use to send you a birthday card, or the name and/or a message to write on a gift card (if applicable).

When you contact our customer service to return or exchange a product purchased from our online store, please provide your name, address, and telephone number so we can confirm your identity. We may also retain this Information for administrative purposes, including helping detect and prevent fraud.

For item returns that result in a refund to a customer's debit or credit card, we do not ask for any information related to your debit or credit card, as our payment management processes are entrusted to third parties such as STRIPE and PayPal, for the processing and administration of the transaction, credit on a returned product or in the event of a full refund.

STRIPE and PayPal collect Personal Information, such as contact, financial, and identity information. We encourage you to consult their respective policies regarding Personal Information.

Stripe: https://stripe.com/fr-ca/privacy

PayPal: https://www.paypal.com/webapps/mpp/ua/privacy-full

B) To support our marketing and advertising efforts;

Type of Personal Information collected:

  • Identity information;
  • Provide your contact details, such as your email address and telephone number.
  • Unique identifiers such as username.
  • Your preferences, product wishlists, and marketing preferences.

By subscribing to our mailing list to receive our newsletter or other promotional communications by email, we may collect personal Information such as your first name, last name, email address, and interests in order to offer you the service you requested and a more personalized user experience.

We only communicate with you at your request.

You can choose, at any time, to no longer receive our promotional communications by clicking on the "Unsubscribe" button at the bottom of each of our emails or by contacting our representatives as indicated in the "Unsubscribe" section below.

When registering for a competition, participating in a promotion, responding to one of our surveys, or participating in a promotional event, we may collect your name, address, telephone number and email address. We use this Information to manage your participation in contests, promotions, promotional events, or surveys to understand our customers better and improve our product and service offers, promotions, events, and user experience in our online store. When you register for the contest, promotion or survey, we may ask for your authorization to receive commercial Information in the future from Léger Palans et Outillages Inc. or its commercial partners. To withdraw your consent to these communications, please get in touch with us by email at info@legerpalans.com.

C) To register on our websites and online stores

  • Identity information;
  • Provide your contact details, such as your email address and telephone number.
  • Unique identifiers such as username.

To take advantage of some of the features of our website (such as the wish list and access to your "My Account" area), you will need to create an account. When you create your account on Léger Palans et Outillages Inc., we ask you to provide your first name, last name and email address so that we can offer you the service you request and administer it. When you register online, we may ask for your authorization to receive commercial Information in the future from Léger Palans et Outillages Inc. or its commercial partners. To withdraw your consent to these communications, please contact us as indicated in the "Opt-Out" section below.

The "Share" and similar features on our website allow you to email others. This feature requires you to provide your name, email address, recipient's name and email address. We do not use the Information provided in these circumstances for other purposes without your consent or that of the email recipient.

D) To respond to your requests and communicate Information with you at your request;

Type of Personal Information collected:

  • Identity information;
  • Your contact details, such as your email address and telephone number.
  • Unique identifiers such as username.
  • Your preferences, such as product wishlists and marketing preferences.

When you send a comment or question to customer service by email or chat service, we may collect personal Information such as your name, postal or email address, and telephone number to respond to your comment or question. During our conversation, we also collected various types of Information that you provided to allow us to answer your question in the best way.

E) To improve the service level performance and content of our website

  • Aggregated data;
  • Identity information;
  • Purchase history;
  • Technical Information.
  • Your contact details, such as your email address, postal code and telephone number
  • Unique identifiers such as username, account number, password
  • Your preferences, such as product wishlists and marketing preferences

We may collect Information about you and your use of our website and online store through technical means, such as cookies, web page counters, and other analytics tools. The Information collected may be:

  • Your IP address;
  • Your connection data;
  • The type and version of your browser;
  • Your time zone and location;
  • Operating system and platform types and versions;
  • Other technologies on the devices you use to access this website.

We use this Information to administer and improve our website and its content, ensure that it operates efficiently and securely, develop our business activities, and analyze our online marketing strategies. We may also create aggregated statistical data from this Information (e.g., the total number of website visitors and page views per session), which is not personal Information about you.

We and other advertisers may also use this Information to serve advertisements to you. When these advertisements are targeted, they may involve using website information and Information that we (or our advertisers working on our behalf) have obtained from other entities. This will not include Information such as your name or contact details. When our advertisements are served to you using your Information, it is used as necessary based on our legitimate business interests in you.

F) For hiring staff

Type of Personal Information collected:

  • Identity information;
  • Employment information;
  • Your contact details, such as your email address, postal code and telephone number;

We may post job vacancies on our website. When you submit a job or related request, you may provide us with certain personal Information, such as those in a resume, cover letter, or other employment documents. We use this Information to process your employment application or other request and respond to it accurately.

G) To prevent or detect crimes and protect our business and website

Type of Personal Information collected: contact, financial, technical and identity information; purchase history and security sequences.

  • Identity information;
  • Purchase history;
  • Technical Information;
  • Your contact details, such as your email address, postal code and telephone number;
  • Unique identifiers such as username and account number.

This component also includes troubleshooting and technical support, data analysis, testing, system maintenance, report production and data hosting.

We may process your personal Information, including your purchase history, images or screenshots and police reports, to investigate any suspected crime on our website (hacking, phishing or other related wrongdoing) or when a commercial transaction is deemed fraudulent (Purchase, Credit, Coupons, Reimbursement).

Concerning commercial transactions, decision-making is based exclusively on the automated processing of your personal Information in the context of payment by credit card. To help prevent crime and minimize losses to our business, we use services provided by third parties to automatically notify us or block any transactions suspected of being fraudulent.

F) For hiring staff

Type of Personal Information collected:

  • Identity information;
  • Employment information;
  • Your contact details, such as your email address, postal code and telephone number;

We may post job vacancies on our website. When you submit a job or related request, you may provide us with certain personal Information, such as those in a resume, cover letter, or other employment documents. We use this Information to process your employment application or other request and respond to it accurately.

G) To prevent or detect crimes and protect our business and website

Type of Personal Information collected: contact, financial, technical and identity information; purchase history and security sequences.

  • Identity information;
  • Purchase history;
  • Technical Information;
  • Your contact details, such as your email address, postal code and telephone number;
  • Unique identifiers such as username and account number.

This component also includes troubleshooting and technical support, data analysis, testing, system maintenance, report production and data hosting.

We may process your personal Information, including your purchase history, images or screenshots and police reports, to investigate any suspected crime on our website (hacking, phishing or other related wrongdoing) or when a commercial transaction is deemed fraudulent (Purchase, Credit, Coupons, Reimbursement).

Concerning commercial transactions, decision-making is based exclusively on the automated processing of your personal Information in the context of payment by credit card. To help prevent crime and minimize losses to our business, we use services provided by third parties to automatically notify us or block any transactions suspected of being fraudulent.

2. Collection of Personal Information

We use different methods to collect personal Information about you, including the following:

A) Direct interactions

You may give us your identity and contact information by filling out forms or corresponding with us by post, telephone, email or otherwise.

B) Indirect interactions

We may receive personal Information about you from third parties to whom you have already provided it according to their respective privacy policies (for example, Meta/Facebook, Google Ads, Pinterest, or others) or from a third party responsible for financial transactions and payment processing for fraud prevention purposes.

C) Automated technologies or interactions.

As you interact with our website, we automatically collect direct and indirect personal Information, such as technical Information about your equipment, browsing actions, and habits. We collect this personal Information using cookies, pixels, server logs, analytics software, and similar technologies. We may also receive your technical Personal Information if you visit other websites that use our cookies.

3. Communication of Personal Information

Unless otherwise stated in this policy, we undertake not to disclose, rent, sell or transfer personal Information about our customers to third parties without obtaining their consent.

A) Service Providers and Advertising Cookies

We may pass your personal Information on to third parties who provide services on our behalf, such as processing payments, hosting our website, transmitting emails or other communications on our behalf, running competitions and promotions or analyzing the effectiveness of our advertising strategy. Service providers may store and process your personal Information in Canada and the United States.

Léger Palans et Outillages Inc. uses tracking cookies for remarketing, including Google Ads and Meta. This means that we will continue to show you advertisements across the Internet, particularly on the Google Content Network, Bing, Meta and affiliate partners. We respect your privacy and do not collect identifiable Information through Google or any other remarketing system. Service providers, including Google, whose services we use, will place cookies on web browsers to serve ads based on past visits to our website. This allows us to make special offers and continue to market our products to those who have expressed interest in them.

You may opt out of the automated collection of Information by Service Provider ad networks to deliver advertisements tailored to your interests by visiting the Consumer Opt-Out Page under the Consumer Self-Regulatory Principles. Interest-based advertising online at the following address: https://optout.aboutads.info/?c=3&lang=fr. You can change or opt out of your Google Display Network advertising preferences at https://myadcenter.google.com/.

All of these service providers are subject to nondisclosure agreements and legal restrictions governing their use of the Information we disclose to them. They are not authorized to use or disclose Personal Information for any purpose other than providing services on our behalf or as required by applicable law.

B) Disclosure in commercial transactions;

Léger Palans et Outillages Inc. may be involved in the sale or transfer of part or all of its business (including transfers made as part of insolvency or bankruptcy proceedings). As part of this sale or transfer, Léger Palans et Outillages Inc. may disclose your Personal Information to the acquiring organization but will require that the latter agrees to protect the confidentiality of your personal Information in a manner consistent with this Privacy Policy.

C) Law Enforcement and Legal Disclosure.

Léger Palans et Outillages Inc. may disclose your Personal Information to a provincial or federal institution that confirms it has the legitimate authority to obtain this Information or when Léger Palans et Outillages Inc. has reasonable grounds to believe that this Information could be helpful in the course of an investigation into illegal activity, to comply with a subpoena, warrant or order issued by a court, person or body having jurisdiction to compel the production of Information, or to comply with the rules of the court regarding the production of documents and Information, or to the legal advisor of Léger Palans et Outillages Inc.

Suppose we do not communicate your Information as described above in Section 3. In that case, you can notify us by email at info@legerpalans.com or by mail at the following address:

Protection of private life

Léger Palans et Outillages Inc.

7995 17th Avenue

Montreal, QC H1Z 3R2

4. Interregional transfers

Your personal Information is stored in protected locations and on servers controlled by Léger Palans et Outillages Inc. or its service providers, located in the offices of our service providers in Canada and the United States. If you are a resident of Quebec, please note that your Personal Information may be transferred to the offices of our service providers in other Canadian provinces and outside of Canada.

Our service providers may be located outside of your jurisdiction. They may be required to disclose your personal Information under the laws of their jurisdiction, including the United States. Depending on the case, we have taken all reasonable measures to ensure that your Information will not be used for purposes irrelevant to your file or communicated to service providers without your consent, except when the law authorizes it. Each of our service providers has a confidentiality and personal information protection policy.

5. Website Information

We collect the IP address of all visitors to our website and related Information such as the Internet browser and operating system they are using, time spent on the website, and website usage habits, as well as the domain name of the website from which they accessed our site. We collect this Information to help us evaluate and improve your experience with our website.

Our website uses a technology called “cookies.” A cookie is a small piece of data that our website can transmit to your browser, which may then be stored on your hard drive to allow us to recognize you when you return. We use cookies on pages of our website where you are asked to log in or on customizable pages. If you have registered with our website, these cookies help us identify you. They may be necessary to provide the products or services you request. Cookies may also provide us or our service providers with Information that we use to personalize our website according to your preferences. You can configure your browser to notify you when you receive a cookie. However, if you decide not to accept cookies from our website, you may not take advantage of its features. Our website may also use “tags” or “web beacons.” This technology allows us to know which pages of our website you visit. These “tags” help us optimize and personalize our website for you and future visitors.

You can still log in using a private browsing window if you prefer not to be recognized when visiting our website.

6. Your rights

With certain exceptions, you have the following rights concerning the Personal Information we collect about you:

A) Your right of access;

Upon written request, subject to certain exceptions, Léger Palans et Outillages Inc. will inform you of the existence, use and disclosure of your personal Information and provide you with a copy within the time limits provided by law. You have the right to access and correct data held about you. Please send us any access request by email to info@legerpalans.com or by post to the following address:

Protection of private life

Léger Palans et Outillages Inc.

7995 17th Avenue

Montreal, QC H1Z 3R2

We do our best to respond to legitimate requests within a reasonable time frame of thirty days. However, if your request is particularly complex or if you have made several requests, it may take more than a month to process. In these cases, we will notify you and follow up with you. We may charge a reasonable fee for reprinting documents if you require additional copies.

B) Your right to rectification

If the personal Information we hold about you is inaccurate or incomplete, you have the right to have it corrected. Upon request, where possible and legal, we will also tell you to whom we have communicated your personal Information, so that you can communicate with them directly.

C) Your right to delete personal Information

You have the right to control the dissemination of your personal Information and to ask us to remove you from any hyperlink associated with your name and which gives access to your personal Information if the dissemination of the latter contravenes the law or a court order. a court of law, or if it causes serious harm to your reputation or privacy.

You may contact us for assistance in modifying, updating or deleting personal Information already provided to Léger Palans et Outillages Inc.. Please note that we will process your request within a reasonable time.

D) Your rights regarding automated decision-making and profiling;

You have the right to know if we use your personal Information to decide based exclusively on the automated processing of this Information. Upon request, you also have the right to know the categories of personal Information used to make the decision and the reasons and the main factors that led to this decision. You can correct the Information and decide if you notice any errors. Finally, you may submit comments supporting a request to review any automated decisions using your personal Information.

E) Your right to request Information about data processing

You can contact us to obtain Information about our data processing activities, including the personal Information collected about you and how Léger Palans et Outillages Inc processes it. You can ask us to specify the categories of people who access your personal Information at Léger Palans et Outillages Inc. and the applicable retention period for this Information.

F) Your right to withdraw your consent, deactivate your account or unsubscribe

If we rely on your consent (or explicit consent) as a legal basis for processing your personal Information, you can withdraw that consent at any time. However, this will not affect the lawfulness of any processing before you withdraw your consent. We may not provide certain products or services if you withdraw your consent. We will notify you if this is the case when we withdraw your consent.

If you wish to delete your account on Léger Palans et Outillages Inc., please submit a written request to us by email to info@legerpalans.com or by post to the following address:

Protection of private life

Léger Palans et Outillages Inc.

7995 17th Avenue

Montreal, QC H1Z 3R2

If you wish to keep your account but no longer wish to receive emails from Léger Palans et Outillages Inc., please simply click on “Unsubscribe” at the bottom of the email page. Please note that you have the option to unsubscribe from our mailing list in each email we send, so you can stop receiving our emails at any time.

7. Security of personal information

We understand and take very seriously that our customers trust us to protect their personal information. We have taken measures to protect the personal information in our custody and control. Therefore, we provide access to personal information only to our employees and authorized service providers who need this information for the purposes described in this privacy policy. We have taken reasonable administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control.

To provide you with increased security, online access to certain personal information may be protected by a password of your choice. We strongly recommend that you do not disclose your password to anyone. Léger Palans et Outillages Inc. will never ask you for your password in an unsolicited communication.

Even with the preceding, you should be aware that, unfortunately, no data transmission over the Internet can be considered secure. Consequently, Léger Palans et Outillages Inc. does not represent or guarantee that personal information will not be lost, misused, or modified, and it assumes no responsibility with regard to the personal information that you transmit to it or with respect to the use or misuse of personal information by you or third parties.

In addition, Léger Palans et Outillages Inc. will never contact you to ask for information about your credit card number or bank account. This information is never transmitted to Léger Palans et Outillages Inc. since when you carry out a transaction, it is managed by a third party. If you receive a suspicious email containing a link to update your account information, do not click on the link. Access your account directly at https://Léger Palans et Outillages Inc./my-account/. If a stranger contacts you, sends you an unsolicited email, or asks you to confirm or provide your password or personal or banking information, ignore the request and contact us immediately at info@legerpalans.com.

8. Use of social media and browsing platforms

We encourage you to review the privacy options and settings on the social platforms and networks you use so that you understand all of the choices available to you regarding sharing your information with us. If necessary, you will be able to update your preferences so that they reflect your usage. Léger Palans et Outillages Inc. does not manage your personal information from social network accounts or browsing platforms.

9. About Children

If you are under 15 years old, you can browse our Website, but you cannot make a purchase. You also may not become a registered user or use any service that asks you to provide personal information. Our site is not designed for children. We do not wish to collect personal information from children under 15. This policy aims to protect children.

Suppose you register, and we learn that you are under 15. In that case, we will delete your registration information and email you to notify you. If you are under 15 and want to purchase, please have a parent place the order for you.

10. Changes to our privacy policy

This Privacy Policy may be updated periodically based on changes to our privacy practices. The revised Privacy Policy will be posted on the Website. We will treat your personal information according to the privacy policy in force when such information is collected or as otherwise agreed with you. Suppose there are any changes to this Privacy Policy. In that case, we will post an amended version of this Privacy Policy on our Website as soon as possible after the update.

11. To contact us

You can contact us at any time at the contact details indicated below for any questions or comments about this privacy policy if you wish to exercise any of your rights relating to your personal information or if you have a complaint about how we process your personal information.

Privacy Officer

Protection of private life

Jordan Caraballo Bonin

Léger Palans et Outillages Inc.

7995 17th Avenue

Montreal, QC H1Z 3R2

Telephone: 514 376-3050

Email: jcbonin@legerpalans.com